Multichannel Customer Service Solutions

Using our system or yours, our dedicated team of customer service representatives provides multi-channel customer service solutions, answering as you, on behalf of your company, in accordance with your business rules with a professional and efficient attitude. Using channels like e-mail, live chat, phone, social media, and surveys, we work to support your customers every step of the way.

Safe and Secure Order Processing Solutions

We offer a propriety order management system, which provides real-time dashboard reporting, integrated warehouse management systems, and customized packing slips to keep all of your information easily accessible and up to date.

We are fully integrated with multiple order sources including several Call Centers and the most recognized eCommerce platforms in the industry. This allows us to get your orders quickly and safely.

Home Delivery

With our own fleet of trucks and experienced drivers, Ship-Right Solutions offers delivery services to residential and commercial addresses throughout southern Maine and New Hampshire. Whether your items are on pallets or not, Ship-Right can deliver the orders to your customers that standard parcel carriers can’t.

Cross Docking

With our experience in logistics and warehousing capabilities, Ship-Right is the best Solution for your Cross Docking needs. Our staff can load and unload freight of any type from any carrier. We then provide short-term storage in our facility or provide final mile delivery. Let us do the work and keep your wheels moving.

Reliable Kitting and Assembly Solutions

We offer a wide range of kitting and assembling solutions to meet all of your needs. Whether you need to build a kit on the fly, a customized kit, a pre-built kit, or a kit of products and documents, we’ve got you covered. We also provide retail displays, shrink wrapping, and product labeling.

Comprehensive Real time Reporting

Data-driven decision making is key to a successful business, which is why we provide comprehensive real-time reporting to our clients that can be accessed from anywhere. With over 100 reports available, including: order tracking, inventory, projected revenue and call dispositions, you are sure to find one that is tailored to your needs. Our web based dashboard also gives you the ability to schedule or export reports at your leisure.

Unparalleled Client Support

We’re here to help your business thrive, which is why we are dedicated to providing expert client support. Unlike our competitors, we understand that when you need us, you really need us. So whether you connect with us by phone or online, we’re here for you anytime, every time. We strive to act as a partner with our clients and we clearly understand that our success is a result of your success. We treat your business as if it were ours.

Services you can count on

With more than 15 years of experience, we recognize the critical nature of our touch points with your customers and we take our role very seriously. We process your orders and returns every day. We provide real-time access to your valuable data. We provide dedicated Client Service resources who are here and available to you when you need them and our Call Center hold times average less than 1 minute.

Quality Control

To guarantee that we exceed all of your expectations, we use our quality control method to oversee each of your projects. Our hands-on management model ensures that no detail is left out. We stay proactive by conducting daily monitoring of service levels to maintain and increase efficiency. Our call center management staff uses call auditing and scoring, as well as business compliance rules to be certain that all of your customers are addressed in a professional and helpful manner. Our warehouse management staff inspects packages every day to ensure that your customers truly receive what they ordered.